At 3S Solutions, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy outlined below:

1. Eligibility for Refunds

• Refunds are available for products that are defective, damaged, or incorrectly shipped.
• To qualify for a refund, items must be unused and in their original packaging, including all accessories, documentation, and components.

2. Return Process

• To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us at [customer service email] or [customer service phone number].
• Please provide your order number, a description of the issue, and any relevant photos to expedite the process.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• Approved refunds will be processed back to the original payment method within 7-10 business days.

5. Non-Refundable Items

• Custom-fabricated products and special orders are non-refundable.
• Certain items may have specific warranty terms that apply; please refer to the product documentation for details.

6. Changes to This Policy

• 3S Solutions reserves the right to modify this refund policy at any time. Any changes will be posted on this page.

For any questions regarding our refund policy or to initiate a return, please contact our customer service team. Thank you for choosing 3S Solutions!